Incidents reported on status page for Motive https://status.motivehq.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a93ff039b5664acda58286bb415589a3.png https://status.motivehq.com/ en https://status.motivehq.com/ Thu, 19 Jun 2025 22:11:53 +0000 https://status.motivehq.com/#95dfa43bf688e1a22facee12a84bb809186b9d68b22bcce1414476197196f644 Consumer recovered https://status.motivehq.com/ Thu, 19 Jun 2025 22:01:56 +0000 https://status.motivehq.com/#95dfa43bf688e1a22facee12a84bb809186b9d68b22bcce1414476197196f644 Consumer went down https://status.motivehq.com/ Thu, 12 Jun 2025 19:15:37 +0000 https://status.motivehq.com/#e2688806d439c68f727cd5d41faa0e7fe25e486558c7c98920cdec6d3550fc5c Consumer recovered https://status.motivehq.com/ Thu, 12 Jun 2025 19:00:37 +0000 https://status.motivehq.com/#e2688806d439c68f727cd5d41faa0e7fe25e486558c7c98920cdec6d3550fc5c Consumer went down https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 05:00:01 +0000 https://status.motivehq.com/incident/582105#168e842cc4b8aa2cea7028be54c7957597c66432dccffecc4b7d61eeb69e8c8e Maintenance completed https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 05:00:01 +0000 https://status.motivehq.com/incident/582105#168e842cc4b8aa2cea7028be54c7957597c66432dccffecc4b7d61eeb69e8c8e Maintenance completed https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 05:00:01 +0000 https://status.motivehq.com/incident/582105#168e842cc4b8aa2cea7028be54c7957597c66432dccffecc4b7d61eeb69e8c8e Maintenance completed https://status.motivehq.com/ Sun, 08 Jun 2025 04:19:26 +0000 https://status.motivehq.com/#f1b2594c914e2e896c90c8ee0601c24a7ee8642e6d955d9560b4ac7c62bb9f1f Consumer recovered https://status.motivehq.com/ Sun, 08 Jun 2025 04:09:56 +0000 https://status.motivehq.com/#f1b2594c914e2e896c90c8ee0601c24a7ee8642e6d955d9560b4ac7c62bb9f1f Consumer went down https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 04:00:01 -0000 https://status.motivehq.com/incident/582105#d7d0e5a3a9b2aa214569245fe602b470f65a6aa9958c345900b9ce212d4f0790 We will be performing an upgrade of our production database system in order to take advantage of newer features for increased performance and reliability. Motive's Consumer sites will be down for all customers as well as the Admin portal. Users will see an error page during this time. The update is expected to take about 30 minutes, but we are planning for an hour in case it's slower than expected. https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 04:00:01 -0000 https://status.motivehq.com/incident/582105#d7d0e5a3a9b2aa214569245fe602b470f65a6aa9958c345900b9ce212d4f0790 We will be performing an upgrade of our production database system in order to take advantage of newer features for increased performance and reliability. Motive's Consumer sites will be down for all customers as well as the Admin portal. Users will see an error page during this time. The update is expected to take about 30 minutes, but we are planning for an hour in case it's slower than expected. https://status.motivehq.com/incident/582105 Sun, 08 Jun 2025 04:00:01 -0000 https://status.motivehq.com/incident/582105#d7d0e5a3a9b2aa214569245fe602b470f65a6aa9958c345900b9ce212d4f0790 We will be performing an upgrade of our production database system in order to take advantage of newer features for increased performance and reliability. Motive's Consumer sites will be down for all customers as well as the Admin portal. Users will see an error page during this time. The update is expected to take about 30 minutes, but we are planning for an hour in case it's slower than expected. https://status.motivehq.com/ Fri, 30 May 2025 03:17:09 +0000 https://status.motivehq.com/#4d44d129186c008bb55e1b8881ca5a48999525565cb53521ddb02bfb1b0c2d40 Consumer recovered https://status.motivehq.com/ Fri, 30 May 2025 02:47:02 +0000 https://status.motivehq.com/#4d44d129186c008bb55e1b8881ca5a48999525565cb53521ddb02bfb1b0c2d40 Consumer went down https://status.motivehq.com/incident/573002 Tue, 20 May 2025 16:09:00 -0000 https://status.motivehq.com/incident/573002#8d640e3b2bafb9f1735d8902d7f1e724b7b55a7e841ef1051241e512f376d712 Google Cloud outage has been resolved and services are operational https://status.motivehq.com/incident/573002 Tue, 20 May 2025 16:09:00 -0000 https://status.motivehq.com/incident/573002#8d640e3b2bafb9f1735d8902d7f1e724b7b55a7e841ef1051241e512f376d712 Google Cloud outage has been resolved and services are operational https://status.motivehq.com/incident/573002 Tue, 20 May 2025 16:09:00 -0000 https://status.motivehq.com/incident/573002#8d640e3b2bafb9f1735d8902d7f1e724b7b55a7e841ef1051241e512f376d712 Google Cloud outage has been resolved and services are operational https://status.motivehq.com/ Tue, 20 May 2025 15:57:41 +0000 https://status.motivehq.com/#a7bbe9c9776b4b46f3bd335c7cd61a1093a7d9f7b0b1dadf957bb94a93825f8d Consumer recovered https://status.motivehq.com/ Tue, 20 May 2025 15:54:45 +0000 https://status.motivehq.com/#8ac73c3e457c1f4c3f8ac8082d14debdada251a7133e2de4171a4d79cca08d48 AI recovered https://status.motivehq.com/ Tue, 20 May 2025 15:54:26 +0000 https://status.motivehq.com/#a06807b2e073c4496a44833abad6148e86bfd4b41c25658fa4d66b8c75573582 Admin recovered https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:53:00 -0000 https://status.motivehq.com/incident/573002#2c715cb654a93275fc3656564b06e93ab095b059ea99a61126b81ccb476c5bbd Google Cloud is experiencing an outage. We are working with them to get the site back up. https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:53:00 -0000 https://status.motivehq.com/incident/573002#2c715cb654a93275fc3656564b06e93ab095b059ea99a61126b81ccb476c5bbd Google Cloud is experiencing an outage. We are working with them to get the site back up. https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:53:00 -0000 https://status.motivehq.com/incident/573002#2c715cb654a93275fc3656564b06e93ab095b059ea99a61126b81ccb476c5bbd Google Cloud is experiencing an outage. We are working with them to get the site back up. https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:52:00 -0000 https://status.motivehq.com/incident/573002#3060dbd91e5a127f4474acf0d1025c36f9b45a60942ad3008bcfdd6bb75299e4 We are working with Google Cloud to get services back up https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:52:00 -0000 https://status.motivehq.com/incident/573002#3060dbd91e5a127f4474acf0d1025c36f9b45a60942ad3008bcfdd6bb75299e4 We are working with Google Cloud to get services back up https://status.motivehq.com/incident/573002 Tue, 20 May 2025 15:52:00 -0000 https://status.motivehq.com/incident/573002#3060dbd91e5a127f4474acf0d1025c36f9b45a60942ad3008bcfdd6bb75299e4 We are working with Google Cloud to get services back up https://status.motivehq.com/ Tue, 20 May 2025 15:18:46 +0000 https://status.motivehq.com/#a7bbe9c9776b4b46f3bd335c7cd61a1093a7d9f7b0b1dadf957bb94a93825f8d Consumer went down https://status.motivehq.com/ Tue, 20 May 2025 15:14:45 +0000 https://status.motivehq.com/#8ac73c3e457c1f4c3f8ac8082d14debdada251a7133e2de4171a4d79cca08d48 AI went down https://status.motivehq.com/ Tue, 20 May 2025 15:14:14 +0000 https://status.motivehq.com/#a06807b2e073c4496a44833abad6148e86bfd4b41c25658fa4d66b8c75573582 Admin went down https://status.motivehq.com/ Fri, 16 May 2025 01:01:24 +0000 https://status.motivehq.com/#83a157591430d10585bd99507c656f5a5754ad655c3d0118dd1422d2e4070f1e AI recovered https://status.motivehq.com/ Fri, 16 May 2025 00:57:25 +0000 https://status.motivehq.com/#83a157591430d10585bd99507c656f5a5754ad655c3d0118dd1422d2e4070f1e AI went down https://status.motivehq.com/ Tue, 15 Apr 2025 17:45:00 +0000 https://status.motivehq.com/#c200657e2dc98873f250471ae72e426d10eb6182a0352779d51483f27f0f4672 AI recovered https://status.motivehq.com/ Tue, 15 Apr 2025 17:41:00 +0000 https://status.motivehq.com/#c200657e2dc98873f250471ae72e426d10eb6182a0352779d51483f27f0f4672 AI went down https://status.motivehq.com/incident/508039 Thu, 06 Feb 2025 16:15:00 -0000 https://status.motivehq.com/incident/508039#d3b810196d9b9bb56cbf65ab80cb0c371c0c3f7aac8704fdaf5f37287bce7a1f The issue with AI Search has been resolved. We will be re-enabling it for all customers that had it enabled. Please reach out to our support if you do not see it active on your site. https://status.motivehq.com/incident/508039 Mon, 03 Feb 2025 15:00:00 -0000 https://status.motivehq.com/incident/508039#fd3c05183c797657324c568bb5195b1422ed73269d85a656f82849d04a19ea63 We're experiencing issues with our AI search not returning results consistently. As a precaution, we've disabled it while we investigate more. https://status.motivehq.com/incident/493432 Thu, 09 Jan 2025 19:35:08 +0000 https://status.motivehq.com/incident/493432#3f89ea5a2826f1996d1a004502e010bb2d4e069a84f750649c37a256a3fe08e2 Maintenance completed https://status.motivehq.com/incident/493432 Thu, 09 Jan 2025 19:35:08 +0000 https://status.motivehq.com/incident/493432#3f89ea5a2826f1996d1a004502e010bb2d4e069a84f750649c37a256a3fe08e2 Maintenance completed https://status.motivehq.com/incident/493432 Thu, 09 Jan 2025 19:33:59 -0000 https://status.motivehq.com/incident/493432#4909a5eb016f24f33016383a53e5c6256f82ac3e943335359c97926906b8cd42 Reboot of servers to pick up updates https://status.motivehq.com/incident/493432 Thu, 09 Jan 2025 19:33:59 -0000 https://status.motivehq.com/incident/493432#4909a5eb016f24f33016383a53e5c6256f82ac3e943335359c97926906b8cd42 Reboot of servers to pick up updates https://status.motivehq.com/incident/492023 Wed, 01 Jan 2025 17:00:00 -0000 https://status.motivehq.com/incident/492023#41c8aa1c1f41b7a2ddd5223e8e8cf999d2200481cf2623afc04374d53414b35a The failure in trade valuations is resolved now. Users can receive their trade value and submit trade leads again after a code change went out. The root cause was our data provider deprecating an endpoint without notifying us. We were able to work with them to find an alternative that provided the same data within their system. https://status.motivehq.com/incident/492023 Mon, 30 Dec 2024 14:00:00 -0000 https://status.motivehq.com/incident/492023#f8b395cd81c9450a59f147cc37b1306aff878e09cb48e1b5304544fe48e556bd Trade valuations are failing due to an issue with our data provider's API. At this time, no trade valuations can be completed successfully. Users can still go through the trade flow, but it will fail on submission. This affects Motive Trade only. The Kelley Blue Book tool is unaffected. https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:55:48 +0000 https://status.motivehq.com/incident/483547#278247246e71622cefd91632f1c1121f26c49129f6ab1ca7e0bcdb362d428d9c Maintenance completed https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:55:48 +0000 https://status.motivehq.com/incident/483547#278247246e71622cefd91632f1c1121f26c49129f6ab1ca7e0bcdb362d428d9c Maintenance completed https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:55:48 +0000 https://status.motivehq.com/incident/483547#278247246e71622cefd91632f1c1121f26c49129f6ab1ca7e0bcdb362d428d9c Maintenance completed https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:55:48 +0000 https://status.motivehq.com/incident/483547#278247246e71622cefd91632f1c1121f26c49129f6ab1ca7e0bcdb362d428d9c Maintenance completed https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:25:48 -0000 https://status.motivehq.com/incident/483547#155629256cfa6b69536f1d41cdadfd9c748c8bd1a0bf1c3c4bf4a44a38ab2e5b We are migrating away from a deprecated feature in Google Cloud. No user impact is expected, but we are calling for a maintenance window to be safe https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:25:48 -0000 https://status.motivehq.com/incident/483547#155629256cfa6b69536f1d41cdadfd9c748c8bd1a0bf1c3c4bf4a44a38ab2e5b We are migrating away from a deprecated feature in Google Cloud. No user impact is expected, but we are calling for a maintenance window to be safe https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:25:48 -0000 https://status.motivehq.com/incident/483547#155629256cfa6b69536f1d41cdadfd9c748c8bd1a0bf1c3c4bf4a44a38ab2e5b We are migrating away from a deprecated feature in Google Cloud. No user impact is expected, but we are calling for a maintenance window to be safe https://status.motivehq.com/incident/483547 Wed, 18 Dec 2024 02:25:48 -0000 https://status.motivehq.com/incident/483547#155629256cfa6b69536f1d41cdadfd9c748c8bd1a0bf1c3c4bf4a44a38ab2e5b We are migrating away from a deprecated feature in Google Cloud. No user impact is expected, but we are calling for a maintenance window to be safe https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:30:51 +0000 https://status.motivehq.com/incident/449749#814b6b12b5f0573e5b71aa3c1a5288ec5930f42c0576e562b8288827dc59324d Maintenance completed https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:30:51 +0000 https://status.motivehq.com/incident/449749#814b6b12b5f0573e5b71aa3c1a5288ec5930f42c0576e562b8288827dc59324d Maintenance completed https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:30:51 +0000 https://status.motivehq.com/incident/449749#814b6b12b5f0573e5b71aa3c1a5288ec5930f42c0576e562b8288827dc59324d Maintenance completed https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:00:51 -0000 https://status.motivehq.com/incident/449749#48ce3c3d5299ecb0f39a26c3157d2730ee3072ce5e61a3a27b5c38eb5870c19d We are increasing the size of our database to reduce unexpected downtime due to high traffic. https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:00:51 -0000 https://status.motivehq.com/incident/449749#48ce3c3d5299ecb0f39a26c3157d2730ee3072ce5e61a3a27b5c38eb5870c19d We are increasing the size of our database to reduce unexpected downtime due to high traffic. https://status.motivehq.com/incident/449749 Thu, 24 Oct 2024 05:00:51 -0000 https://status.motivehq.com/incident/449749#48ce3c3d5299ecb0f39a26c3157d2730ee3072ce5e61a3a27b5c38eb5870c19d We are increasing the size of our database to reduce unexpected downtime due to high traffic.